Last updated: April 24, 2026
Thank you for shopping with FM Wellness Hub. We want you to feel confident in your purchase and understand exactly how returns and refunds are handled.
1. Where Purchases Are Made
FM Wellness Hub showcases products through our website; however, all purchases are completed through our shop on Etsy.
Because of this, all payments, order processing, shipping, returns, and refunds are handled directly through Etsy.
2. Returns & Refunds
All return and refund requests must be made through our Etsy shop.
Please refer to our Etsy shop policies for:
- Eligibility for returns
- Timeframes for requests
- Refund or exchange conditions
We follow Etsy’s policies and guidelines for all transactions.
3. Damaged or Incorrect Items
If you receive an item that is:
- Damaged
- Defective
- Incorrect
Please contact us through Etsy within the timeframe listed in our shop policies.
Be sure to include:
- Your order number
- Photos of the issue
We will work with you to resolve the problem as quickly as possible.
4. Non-Returnable Items
Certain items may not be eligible for returns or refunds, including:
- Personalized or custom items
- Digital downloads (if applicable)
- Items marked as final sale
Please review product descriptions carefully before purchasing.
5. Order Cancellations
Order cancellations are subject to Etsy’s policies.
If you need to cancel an order, please contact us as soon as possible through Etsy. We cannot guarantee cancellations once an order has been processed.
6. Shipping Issues
FM Wellness Hub is not responsible for:
- Delays caused by shipping carriers
- Incorrect shipping addresses provided at checkout
Please ensure your shipping information is accurate when placing your order on Etsy.
7. Contact
For any questions regarding your order, returns, or refunds, please contact us directly through our Etsy shop.
By making a purchase through our Etsy shop, you agree to the terms outlined in this policy.